Do you ship worldwide?
Yes we do! We ship to most places around the world however there are some places we are unable to ship to due to tracking unavailability. For international orders enter in your address at check out to confirm deliverability.
How long does it take to receive my order?
We normally process the order within 2-3 business days, depending on the shipping method selected it should arrive within 7-10 business days within Canada & US, international orders could take anywhere from 16-20 business days depending on shipping method.
During holiday times shipping times can increase due to various factors including increased processing times at the postal service.
Can I cancel or change my order?
Orders cannot be cancelled or modified once they have been successfully submitted. We advise you to review our Return Policy before completing your purchase. All items are considered final sale and cannot be returned to purplereigncrystals.com for a refund, unless the item is defective. Once an order has been confirmed, it cannot be cancelled. If for any reason we are forced to refund a cancelled order or item, the client will forfeit processing fees of at least 50%. Orders that are unclaimed at customs will also forfeit processing fees of at least 50%.
Are Purple Reign Crystals Real/Authentic?
YES! All of our healing crystals are real, genuine stones. We understand there are many companies out there selling fabricated stones and therefore are able to retail at lower prices. Our stones carry the highest energy and we pride ourselves in being able to provide our customers with what they expect!
How are your crystals sourced?
Taking crystals from the Earth in an unethical way will affect the energy of the stone. At Purple Reign Crystals, we always source our crystals directly from vendors with whom we have built trusting relationships. We purchase them from Gem Shows, ethical mines and their distributors.
How do I care for my Purple Reign jewelry?
Please note that we recommend you speak to a professional jeweler when using any cleaners on your jewelry. We are not responsible for your jewelry being damaged by cleaning products or general wear and tear.
Gently clean your jewelry with a soft, clean damp cloth to maximize the shine.