To the Moon and Back CZ Necklace
WE WILL ONLY FULLY REFUND AN ITEM TO THE ORIGINAL FORM OF PAYMENT IF THE ITEM IS DEFECTIVE. ALL OTHER REASONS FOR RETURN WILL BE GIVEN STORE CREDIT ONLY. GIFT CARDS CANNOT BE REFUNDED.
If the item is defective you have 5 Days from the date of delivery to contact us, all correspondence must be via email and must include pictures and a short video of the issue.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Customer is responsible for return shipping costs. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any other issues at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Prices DO NOT include shipping, taxes and duties.
PLEASE NOTE THERE ARE INCREASED DELAYS IN SHIPPING TIMES DUE TO COVID-19.
Shipping costs will be determined during the check-out process. Cost is dependent on factors such as order size, delivery zip code, and speed of delivery. We offer the following options:
Domestic - Canada
Canada Post - Standard 5-10 Business Days
Canada Post - Xpresspost 2-3 Business Days
Canada Post USA - Standard - 5-12 Business Days
Canada Post Xpresspost USA - 3-5 Business Days
Canada Post Worldwide Air - Standard - 15-25 Business Days
Canada Post Xpresspost Worldwide Air- 7-12 Business Days
* Reminder that these shipping times do not include the time it takes to process your order. Purple Reign Crystals cannot be held responsible for shipments arriving later than these timeframes nor for any unanticipated delays caused by inclement weather, incorrect/incomplete addresses, customs holds, or other factors beyond our control.
* Every country has different custom charges per US delivery and amount spent. Please keep in mind for ordering overseas as your merchandise might require additional custom charges when arriving in your country.
* For all customers shipping orders to an international location, please provide an accurate phone number and email address when processing your order. Your countries’ customs entity may need to contact you before your package is allowed to clear.
You are responsible for any additional taxes and duties. We cannot pre-determine customs fees and Purple Reign Crystals is NOT responsible for any fees charged by customs. If you decide to refuse any shipments from Purple Reign Crystals you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package.